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Frequently Asked Questions

I can access the camera remotely over the internet, but the live image isn't working.
If you're using port mapping to access multiple cameras, you need to create entries such as port 8001 WAN IP - port 8001 LAN IP and port 8002 WAN IP - port 8002 LAN IP. You also need to enable the second HTTP port on both cameras. In each case enable the port number that corresponds to the number in your router's port map.

I've added the APPLET code to my webpage and the applet loads but there's no image.
Check the 'user access control' setting (Configuration-User) which determines the level of non-administrator access to the camera. When 'user access control' is disabled, anyone can access the camera's home page and live image pages (but not the admin settings). Also, access to the live image by Java applet is permitted. When 'user acess control' is enabled, all users are required to login to the camera and access to the live image by JAVA applet is blocked.

I am unable to get the camera to send email; FTP uploads to my web site are fine.
FTP and email uploads are very similar. However, if you're FTPing to a numbered address (e.g. 212.211.210.209) and emailing to a named address (e.g. mail.xyz.com) then it's a DNS issue. Check you've got valid DNS addresses entered.

I want to use a network camera outdoors - can you supply a weatherproof enclosure?
There are external weatherproof enclosures available which will house the SOHO and INTERNET cameras. However, they are fairly bulky, especially those that use an integral heater and fan to keep the camera completely dry. And it's still necessary to drill a hole through the wall to run power cables to the camera and heater unit (even wireless cameras need a power cable). We believe a better solution is to use a conventional analogue CCTV camera on the outside of the building and a network video server on the inside. The server contains all the electronics to turn a standard analogue camera into a full specification network camera. There are literally dozens of CCTV cameras available that are waterproof, have infra-red LEDs for night-time illumination and are compact and inexpensive.

Is a Network Camera the same as a Webcam?
The term Webcam is generally used to describe a camera that plugs into the USB port of a PC and is only used when the PC is switched on. A network camera connects to a network router or switch and continues to operate even if your PC is switched off.

I've got broadband. Can I install a network camera?
If your broadband equipment includes a router you can. However some broadband installations have a modem which connects to the PC's USB port, but no router. In this case, and if you have no other network equipment, you probably can't use a network camera.

How many Network Cameras can I connect to my network?
Probably about 250. Most local area networks are set up with 256 usable IP addresses a few of which are reserved. It's important to make sure each device on the network has a different IP address.